Privacy Policy

1. Who we are

Balance Learning Ltd ("Balance", "we", "us") is a UK-based independent training provider offering learning materials for AAT (Association of Accounting Technicians) qualifications. Balance is an independent training provider; AAT qualifications are awarded by the Association of Accounting Technicians.

2. What we collect

• Account details you give us, such as your name, username and email address.
• Progress and study data, including lessons read, quiz scores and achievements.
• Payment information handled by our payment provider; we do not store your full card details.
• Basic technical data such as your browser type, and anonymised usage analytics.

3. How we use it

• To provide and personalise your learning experience.
• To track your progress, scores and membership status.
• To process subscription payments and manage your membership.
• To send essential service emails, such as receipts and password resets.
• To improve our content and the platform itself.

4. Legal basis

We process your data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our legal bases include performance of a contract (providing your account and learning materials), legitimate interests (improving the service), and legal obligations (such as tax records for payments).

5. Sharing your data

We only share data with processors who help us run the platform, such as our payment provider, hosting and email services. These providers act on our instructions and keep your data secure. We never sell your personal data.

6. How long we keep it

We keep your data for as long as your account is active, and for a reasonable period afterwards to meet legal, accounting or record-keeping obligations. You can request deletion of your account at any time.

7. Your rights

You have the right to access, correct, port or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at info@balanceaccountancy.co.uk.

8. Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit and secure storage. No method of online storage is completely secure, but we work to protect your information.

9. Contact

If you have any questions about this policy or how we handle your data, email info@balanceaccountancy.co.uk.